Refund Policy

1. Purchases and credits

Except where required by applicable law, purchases are non-refundable once credits have been granted to your account. This applies to subscription credit allowances and one-time credit packs, including credits you have not used. Credits have no cash value and are not transferable.

Complimentary credits are not a purchase and cannot be exchanged for a payment refund. Nothing in this policy limits any non-waivable consumer rights you have under applicable law.

2. Subscription cancellation

You can manage or cancel your subscription from your billing page. Cancellation stops future renewals; it does not refund the current billing period. Unused subscription credits do not roll over. Purchased pack credits do not expire while your account is active.

Cancelling a subscription is separate from requesting a payment review. If you believe a charge is incorrect, contact us using the process below.

3. Failed generations and credit adjustments

If a generation request fails after credits have been deducted, the service attempts to return the credits charged for that request. This is an account credit adjustment, not a refund of a subscription or credit-pack payment to your payment method.

If credits are still missing after a failed request, contact us with the model, resolution, approximate request time, and any error message. A completed image that does not match your preferences is not, by itself, a technical failure or an entitlement to a payment refund, except where applicable law requires otherwise. AI outputs can vary and should be reviewed before use.

4. Incorrect charges and payment issues

If you believe you were charged twice, did not receive purchased credits, or have another payment issue, email terms@flux3image.net so we can review it. Contacting us does not guarantee approval of a refund; the outcome depends on the payment records, the issue, and applicable law.

• The email address associated with your FLUX 3 Image account.
• The charge date, amount, currency, and receipt or invoice reference, if available.
• A brief description of the issue, including whether purchased credits arrived or were used.

Do not send passwords, sign-in links, API keys, or full payment card details. Redact unrelated personal information from receipts and screenshots before sharing them.

5. Approved payment refunds

Payments are processed by Stripe. Where a payment refund is approved or required by law, its processing and appearance on your statement depend on the payment processor and your bank or payment provider. We do not promise a fixed completion time in this policy.

If a payment issue remains unresolved, reply to your support correspondence with the relevant receipt or invoice reference.

6. Related policies and contact

Read this policy together with our Terms of Service. For contact details, see our Contact page. Our Privacy Policy explains how account and payment-related information is handled.